FREE RibRub™ mat when you spend over £50

Frequently Asked Questions (FAQ)

Q: What's the difference between Special and Premium?

A: Put simply, there is no difference!

The reason our 'special' mats cost less is that as a manufacturer we are able to select a small range of popular colours and produce them in huge quantities, thus bringing the overall price down. This saving can then be passed on to you. Thanks to our low-cost latex backing, we have the industry's cheapest range of Dirt-Trapper mats - as effective as the premium range, yet economically produced to keep costs down.

Q: How do I clean my Dirt-Trapper mat?

A: Simply shake off any loose contaminants then fold your mat a couple of times, so the fabric side is facing outwards, and pop it into your washing machine, setting the wash temperature at 30 or 40 degrees centigrade. Do not use fabric conditioner, as this will counter-act the cotton's natural ability to absorb moisture when dry. Tumble-dry on a medium heat setting (low heat setting in the case of latex backed mats) or hang outside to dry.

Q: Can I tumble-dry my Dirt-Trapper mat?

A: Yes, Dirt-Trapper mats are designed to be repeatedly washed and tumble-dried - just set the temperature to a medium heat setting. We advise you to tumble dry your mat separately from any regular laundry you may have. To minimise the possibility of shrinkage, latex backed mats should be tumbled on the lowest heat setting.

Q: How thick are Dirt-Trapper mats?

A: Our mats are 7mm (1/4") thick - if you can fit your little finger in the gap between your door and the floor then your Dirt-Trapper mat should fit no-problem.

Q: Why the 5-year guarantee?

A: Dirt-Trapper mats, unlike cheap disposable mats, are designed to be washed and dried repeatedly and maintain an as-new appearance for many years. We have so much confidence in this superior product that we are happy to offer a 5-year guarantee against defects whilst washing and drying.

Q: Will the mats moult or shed fibres?

A: No, our mats do not moult; however, during manufacture they may pick up loose fibres during the tufting and trimming processes. We advise you to wash and tumble-dry your Dirt-Trapper mat thoroughly before use to remove any loose fibres that may be present. This will also activate the cotton within your mat and improve its moisture absorbent effectiveness. Please remember to check and clear the lint traps on any appliance before and after you wash a cotton mat.

Q: Can I cut my mat to shape?

A: Yes you can cut your mat, but please be advised that you do so entirely at your own risk. We cannot accept responsibility for any incidents that may occur as a result of the mat being cut or trimmed and, consequently, you will lose your right to claim against the guarantee.

We advise that you make a paper template first so you can be sure the shape is correct before you cut your mat. A short wash and tumble-dry should remove any loose fibres created during the cut. Please note that intricate shapes may increase the likelihood of the mat becoming damaged or torn during the wash cycle.

Q: Will the mats leave marks on my floor?

A: No, our mats do not leave marks; they have been developed through years of expertise alongside professional laundry services and are designed to be used on many floor types without leaving any marks. Please check your mat is not dirty prior to placement. If your mat has picked up dirt from another location and has not been thoroughly cleaned, it may transfer debris and mark your floor.

It is also fair to mention that any mat, Dirt-Trapper or otherwise, when positioned for long periods of time in direct sunlight may result in your floor becoming unevenly "sun-bleached". The unaffected area below the mat will be visible when the mat is no longer used.

Q: What are the delivery times?

A: Please view Section 4 of our full Terms and Conditions for a detailed overview of our delivery terms.

Q: Do you deliver overseas?

A: Yes, for an overseas or offshore island delivery quote you must place your order by telephone or e-mail. Details can be found on our contacts page.

Q: Can I cancel my order?

A: Yes, you can notify us by email before we have dispatched the goods to you or, where goods have already been dispatched to you, you can return the goods to us in accordance with clause 5.2 of our Cancellation and Returns Policy. Note the carriage and handling costs will be borne by you. Please read our Terms and Conditions for further details.

Q: Can I return my product?

A: Yes, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Please read our Terms and Conditions for further details.

Q: Are my payment details secure?

A: Yes, our office staff will only see your contact details, while your payment details are handled by PROTX - Sage Pay - one of the UK's largest independent payment service providers, with secure online credit and debit card payment solutions. You can verify this by locating the padlock icon within your browser window whilst you are on the payment pages.

If you make a payment by telephone, our staff will enter your information directly into a secure banking system while you are on the phone. You will also receive an e-mailed receipt confirming your payment. Our company fully complies with all available laws regarding the handling of personal information. For further details, please read our Privacy Policy.


Help and Advice

> General FAQ
> Site Map
> Contact Us

Contacting Us

> Tel: 01204 705070


share on
Follow us on Facebook Follow us on Twitter Pin It on Pinterest Follow us on YouTube Forward to a Friend

PayPal payment accepted Card payment types

Kleen-Tex - make more of your floor

Official Kleen-Tex Partner

Dirt-Trapper Mat® is a Registered Trade Mark : EU011054665
Dirt-Trapper Mat® is a trading name of Kleen-Tex Industries Limited ©copyright 2015 All Rights Reserved.
Registration Number 3847996 | VAT Number 732443452
The Official Dirt-Trapper Mat® - the mat that works!

This site uses cookies to enhance the user experience.     More info [..]     I agree [x]